search query: @indexterm complaints / total: 83
references: 56-65 / 83
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title | year | author | ||
56. |
Harvard Business Review
1990 : MAY-JUN, VOL. 68:3, p. 9-13, 16, 20-21, 24-25 |
1990 | Finkelman, D. Goland, T. |
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57. |
Jahrbuch der Absatz- und Verbrauchsforschung
1989 : VOL. 35:1, p. 41-62 |
1989 | Stauss, B. |
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58. |
Academy of Management Review
1989 : JUL, VOL. 14:3, p. 445-458 |
1989 | Klaas, B. S. |
|
59. |
Journal of Marketing
1988 : JAN, VOL. 52:1, p. 93-107 |
1988 | Singh, J. |
|
60. |
Journal of Marketing Research
1987 : AUG, VOL. 24:3, p. 258-270 |
1987 | Westbrook, R. A. |
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61. |
Journal of Marketing Research
1987 : NOV, VOL. 24:4, p. 337-346 |
1987 | Fornell, C. Wernerfelt, B. |
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62. |
Journal of Business Law
1987 : MAY, p. 199-210 |
1987 | Morris, P. E. |
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63. |
Journal of Business Law
1987 : MAR, p. 131-136 |
1987 | Morris, P. E. |
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64. |
Industrial and Labor Relations Review
1987 : JAN, VOL. 40:2, p. 180-194 |
1987 | Knight, T. R. |
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65. |
Industrial and Labor Relations Review
1986 : OCT, VOL. 40:1, p. 75-89 |
1986 | Ichniowski, C. |
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