search query: @indexterm AFTER-SALES SERVICE / total: 70
references: 63-70 / 70
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63.
Build customer relationships that last.
Harvard Business Review
1985 : NOV-DEC, VOL. 63:6, p. 120-128
 1985 Jackson, B. B.
64.
Export attitudes of industrial manufacturers.
Industrial Marketing Management
1985 : MAY, VOL. 14:2, p. 123-132
 1985 Johnston, W. J.
Czinkota, M. R.
65.
A service quality model and its marketing implications.
European Journal of Marketing
1984 : VOL. 18:4, p. 36-44
 1984 Grönroos, C.
66.
Initial supply and re-order level of new service parts.
European Journal of Operational Research
1984 : MAR, VOL. 15:3, p. 310-319
 1984 Fortuin, L.
67.
Good product support is smart marketing.
Harvard Business Review
1983 : NOV-DEC, VOL. 61:6, p. 124-132
 1983 Lele, M. M.
Karmarkar, U. S.
68.
Quality is more than making a good product.
Harvard Business Review
1983 : JUL-AUG, VOL. 61:4, p. 139-145
 1983 Takeuchi, H.
Quelch, J. A.
69.
The demand for service contracts.
Journal of Business
1982 : JUL, VOL. 55:3, p. 345-366
 1982 Bryant, W. K.
Gerner, J. L.
70.
Support service is key for technology transfer to China.
Industrial Marketing Management
1982 : APR, VOL. 11:2, p. 95-103
 1982 Samli, C.
Kosenko, R.
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