search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 65-74 / 228
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65.
Radikale Kundenzentrierung im Informationszeitalter, Teil 2: Wie Manager darauf reagieren müssen.
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:10, p. 32-35, 37
 1999 Oesterle, H.
Muther, A.
66.
Service Engineering: systematisch neue Dienstleistungen entwickeln.
FB/IE.Zeitschrift für Unternehmensentwicklung und Industrial Engineering
1999 : AUG, 48:4, p. 177-180
 1999 Barth, T.
Hertweck, A.
67.
Sind Investgüterhersteller servicebereit?
Absatzwirtschaft
1999 : SEP, p. 114, 117-118
 1999 Spilker, E. M.
68.
Radikale Kundenzentrierung im Informationszeitalter (I): Moderne Informationstechniken verändern die Gesetze der Anbieter-Kunden-Beziehung.
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:9, p. 36-41
 1999 Österle, H.
Muther, A.
69.
The marketing-finance interface towards financial services provided by futures exchanges.
European Journal of Marketing
1999 : VOL. 33:5/6, p. 531-547
 1999 Pennings, J. M. E.
Wetzels, M. G. M.
Meulenberg, M. T. G.
70.
Total quality management: Applaying the European model to Spain urban hotels.
Cornell Hotel and Restaurant Administration Quarterly
1999 : FEB, VOL. 40:1, p. 54-59
 1999 Soriano, D. R.
71.
Luxury and the hotel brand: Art, science, or fiction?
Cornell Hotel and Restaurant Administration Quarterly
1999 : FEB, VOL. 40:1, p. 47-53
 1999 Bernstein, L.
72.
Consumers' value judgments : How business travelers evaluate luxury-hotel services.
Cornell Hotel and Restaurant Administration Quarterly
1999 : FEB, VOL. 40:1, p. 40-46
 1999 Mattila, A.
73.
An operations research model for the evaluation of an airport terminal: SLAM (simple landside aggregate model).
Journal of Air Transport Management
1999 : JUL, VOL. 5:3, p. 161-175
 1999 Brunetta, L.
Righi, L.
Andreatta, G.
74.
A methodology for establishing operational standards of airport passenger terminals.
Journal of Air Transport Management
1999 : APR, VOL. 5:2, p. 73-80
 1999 Park, Y.
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