search query: @indexterm Quality / total: 1290
references: 650-659 / 1290
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650.
SERVQUAL: review, critique, research agenda
European Journal of Marketing
1996 : VOL. 30:1, p. 8-32
 1996 Buttle, F.
651.
The quality and effectiveness of marketing strategy: effects of functional and dysfunctional conflict in intraorganizational relationships
Journal of the Academy of Marketing Science
1996 : FALL, VOL. 24:4, p. 299-313
 1996 Menon, A.
Bharadwaj, S.
Howell, R.
652.
Exploratory evidence on the behavior of quality costs
Operations Research
1996 : JAN-FEB, VOL. 44:1, p. 114-130
 1996 Ittner, C.
653.
Valuing operational flexibility under exchange rate risk
Operations Research
1996 : JAN-FEB, VOL. 44:1, p. 100-113
 1996 Huchzermeier, A.
Cohen, M.
654.
Effects of air quality regulation
American Economic Review
1996 : SEP, VOL. 86:4, p. 789-813
 1996 Henderson, V.
655.
An empirical examination of a model of perceived service quality and satisfaction.
Journal of Retailing
1996 : Summer VOL. 72:2, p. 201-214
 1996 Spreng, R. A.
Mackoy, R. D.
656.
Coaligning market requirements, quality capabilities, and human resource management: How will Eastern Europe compete in manufacturing?
Journal of Quality Management
1996 : SEP, VOL. 1:2, p. 243-264
 1996 Ebert, R.
Tanner, G.
Tutera, M.
657.
Strategic orientation and TQM: linking vision to action
Journal of Quality Management
1996 : SEP, VOL. 1:2, p. 227-242
 1996 Dansky, K.
Brannon, D.
658.
Does total quality management affect applicant perceptions of recruitment and selection processes?
Journal of Quality Management
1996 : SEP, VOL. 1:2, p. 207-226
 1996 Connerley, M.
Rynes, S.
659.
Organizational comparison processes: investigating the adoption and impact of benchmarking - related activities
Journal of Quality Management
1996 : VOL. 1:2, p. 161-192
 1996 Fedor, D.
Parsons, C.
Shalley, C.
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