search query: @author Marr, N. E. / total: 8
references: 7-8 / 8
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7.
The impact of customer services in international markets.
International Journal of Physical Distribution and Materials Management
1984 : VOL. 14:1, p. 33-40
 1984 Marr, N. E.
8.
Do managers really know what service their customers require?
International Journal of Physical Distribution and Materials Management
1980 : VOL. 10:7, p. 433-444
 1980 Marr, N. E.
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