search query: @author Heskett, J. L. / total: 11
references: 8-11 / 11
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8.
The profitable art of service recovery.
Harvard Business Review
1990 : JUL-AUG, VOL. 68:4, p. 148-156
 1990 Hart, C. W. L.
Heskett, J. L.
Sasser, W. E.
9.
Services : les lecons de l'experience.
Harvard-L'Expansion
1988 : SPRING, 48, p. 6-16
 1988 Heskett, J. L.
10.
Lessons in the service sector.
Harvard Business Review
1987 : MAR-APR, VOL. 65:2, p. 118-126
 1987 Heskett, J. L.
11.
How Benetton has streamlined and branched out worldwide in casual clothing market : case studies from academia. !Benetton
International Management
1985 : MAY, VOL. 40:5, p. 79-82
 1985 Heskett, J. L.
Signorelli, S.
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