search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 85-94 / 228
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title | year | author | ||
85. |
IO Management-Zeitschrift industrielle Organisation
1998 : VOL. 67:12, p. 10-15 |
1998 | Meier, A. Naumann, J. |
|
86. |
Absatzwirtschaft
1998 : NOV, p. 90-92 |
1998 | Hanser, P. |
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87. |
Absatzwirtschaft
1998 : NOV, p. 42-48 |
1998 | Wildemann, H. |
|
88. |
FB/IE.Zeitschrift für Unternehmensentwicklung und Industrial Engineering
1998 : VOL. 47:4, p. 179-184 |
1998 | Schölling, W. Schölling, C. |
|
89. |
Vezetestudomany
1998 : JUN, VOL 29:6, p. 31-36 |
1998 | Bokor, Z. |
|
90. |
Vezetestudomany
1998 : JUN, VOL 29:6, p. 12-17 |
1998 | Veres, Z. |
|
91. |
FB/IE.Zeitschrift für Unternehmensentwicklung und Industrial Engineering
1998 : VOL. 47:3, p. 121-126 |
1998 | Bund, M. Bendixen, B. |
|
92. |
Journal of the Operational Research Society
1998 : JUN, VOL. 49:6, p. 603-615 |
1998 | Aykin, T. |
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93. |
Customer service behavior in retail settings: A study of the effect of service provider personality.
Journal of the Academy of Marketing Science
1998 : SPR, VOL. 26:2, p. 115-127 |
1998 | Hurley, R. F. |
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94. |
IO Management-Zeitschrift industrielle Organisation
1998 : VOL. 67:6, p. 37-41 |
1998 | Schuurmans, L. Stoller, C. |
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