search query: @indexterm SERVICE MANAGEMENT / total: 228
references: 87-96 / 228
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title | year | author | ||
87. |
Absatzwirtschaft
1998 : NOV, p. 42-48 |
1998 | Wildemann, H. |
|
88. |
FB/IE.Zeitschrift für Unternehmensentwicklung und Industrial Engineering
1998 : VOL. 47:4, p. 179-184 |
1998 | Schölling, W. Schölling, C. |
|
89. |
Vezetestudomany
1998 : JUN, VOL 29:6, p. 31-36 |
1998 | Bokor, Z. |
|
90. |
Vezetestudomany
1998 : JUN, VOL 29:6, p. 12-17 |
1998 | Veres, Z. |
|
91. |
FB/IE.Zeitschrift für Unternehmensentwicklung und Industrial Engineering
1998 : VOL. 47:3, p. 121-126 |
1998 | Bund, M. Bendixen, B. |
|
92. |
Journal of the Operational Research Society
1998 : JUN, VOL. 49:6, p. 603-615 |
1998 | Aykin, T. |
|
93. |
Customer service behavior in retail settings: A study of the effect of service provider personality.
Journal of the Academy of Marketing Science
1998 : SPR, VOL. 26:2, p. 115-127 |
1998 | Hurley, R. F. |
|
94. |
IO Management-Zeitschrift industrielle Organisation
1998 : VOL. 67:6, p. 37-41 |
1998 | Schuurmans, L. Stoller, C. |
|
95. |
Journal of the Market Research Society
1997 : APR, VOL. 39:2, p. 381-396 |
1997 | Lam, S. S. Woo, K. S. |
|
96. |
Absatzwirtschaft
1997 : DEC, p. 78, 80-82, 85 |
1997 | Auerbach, S. Bednarczuk, P. Büttgen, M. |
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