search query: @author Anderson, E. W. / total: 2
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1.
Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services
Marketing Science
1996 : Vol. 16:2, p. 129-145
 1996 Anderson, E. W.
Fornell, C.
Rust, R. T.
2.
Customer satisfaction and price tolerance
Marketing Letters
1996 : JUL. 7:3, p. 265-274
 1996 Anderson, E. W.
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