search query: @author Batt, R. / total: 4
references: 1-4 / 4
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1.
Managing customer services: human resource practices, quit rates, and sales growth
Academy of Management Journal
2002 : JUN, VOL. 45:3, p. 587-597
 2002 Batt, R.
2.
The economics of teams among technicans
British Journal of Industrial Relations
2001 : MAR, VOL. 39:1, p. 1-24
 2001 Batt, R.
3.
Work organization, technology, and performance in customer service and sales
Industrial and Labor Relations Review
1999 : JUL, VOL. 52:4, p. 539-564
 1999 Batt, R.
4.
Worker participation in diverse settings: does the form affect the outcome, and, if so, who benefits?
British Journal of Industrial Relations
1995 : SEP, VOL. 33:3, p. 353-378
 1995 Batt, R.
Appelbaum, E.
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