search query: @author Bettencourt, L. / total: 2
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1.
The impact of article method type and subject area on article citations and reference diversity in JM, JMR, and JCR
Marketing Letters
2001 : NOV, VOL. 12:4, p. 327-340
 2001 Bettencourt, L.
Houston, M.B.
2.
Customer voluntary performance: customers as partners in service delivery
Journal of Retailing
1997 : FALL, VOL. 73:3, p. 383-406
 1997 Bettencourt, L.
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