search query: @author Bolton, R. / total: 3
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1.
The industrial virtual enterprise
Communications of the ACM
1997 : SEP, VOL. 40:9, p. 59-60
 1997 Hardwick, M.
Bolton, R.
2.
The financial screen test
Accountancy
1991 : OCT, p.83-85
 1991 Bolton, R.
3.
A Multistage Model of Customers' Assessments of Service Quality and Value
Journal of Consumer Research
1991 : MAR, VOL. 17, p.375-384
 1991 Bolton, R.
Drew, J.
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