search query: @author Bolton, R.N. / total: 2
references: 1-2 / 2
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1.
An empirically derived taxonomy of retailer pricing and promotion strategies
Journal of Retailing
2003 : VOL. 79:4, p. 213-224
 2003 Bolton, R.N.
Shankar, V.
2.
A Multistage model of Customers' Assessments of Service Quality and Value
Journal of Consumer Research
1991 : MAR, VOL. 17:4, p. 375-384
 1991 Bolton, R.N.
Drew, J.H.
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