search query: @author Brack, A. / total: 2
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1.
European legal developments in product safety and liability: the role of customer complaint management as a defensive marketing tool
International Journal of Research in Marketing
1993 : JUN, VOL. 10:2, p. 153-164
 1993 Ruyter, J. de
Brack, A.
2.
European legal developments in product safety and liability: the role of customer complaint management as a defensive marketing tool
International Journal of Research in Marketing
1993 : JUN, VOL. 10, p. 153-164
 1993 Ruyter, J. C. de
Brack, A.
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