search query: @author Bradley, G. / total: 2
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1.
The impact of staff empowerment and communication style on customer evaluations: the special case of service failure
Psychology and Marketing
1997 : AUG, VOL. 14:5, p. 475-493
 1997 Sparks, B.
Bradley, G.
Callan, V.
2.
The demand for corporate statesmanship
Columbia Journal of World Business
1994 : FALL, VOL. 29:3, p. 40-54
 1994 Bradley, G.
Howells, C.
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