search query: @author Butcher, K. / total: 2
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1.
Understanding customer-derived value in the timeshare industry
Cornell Hotel and Restaurant Administration Quarterly
2007 : FEB, VOL. 48:1, p. 28-45
 2007 Sparks, B.
Butcher, K.
Pan, G.
2.
Beyond core service
Psychology & Marketing
2003 : MAR, VOL. 20:3, p. 187-208
 2003 Butcher, K.
Sparks, B.
O'Callaghan, F.
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