search query: @author Chan, J. K. L. / total: 2
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1.
Researching consumer satisfaction: An extension of Herzberg's motivator and hygiene factor theory
Journal of Travel & Tourism Marketing
2007 : VOL. 23:1, p. 71-84
 2007 Chan, J. K. L.
Baum, T.
2.
Investigating UK Consumers' Unethical Attitudes and Behaviours
Journal of Marketing Management
2002 : FEB, VOL. 18:1-2, p. 5-26
 2002 Mitchell, V.-W.
Chan, J. K. L.
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