search query: @author Coelho, P. S. / total: 2
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1.
The choice between a five-point and a ten-point scale in the framework of customer satisfaction measurement
International Journal of Market Research
2006 : VOL. 49:3, p.299-311
 2006 Coelho, P. S.
Esteves, S. P.
2.
The employee-customer satisfaction chain in the ECSI model
European Journal of Marketing
2003 : VOL 37:11-12, p. 1703-1722
 2003 Vilares, M. J.
Coelho, P. S.
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