search query: @author Collier, D. A. / total: 5
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1.
The role of automation and labor in determining customer satisfaction in a telephone repair service process
Decision Sciences
1997 : SUMMER, VOL. 28:3, p. 689-708
 1997 Collier, D. A.
Wilson, D. D.
2.
New marketing mix stresses service
Journal of Business Strategy
1991 : MAR-APR, VOL. 12:2, p. 42-45
 1991 Collier, D. A.
3.
The service sector revolution : the automation of services.
Long Range Planning
1983 : DEC, VOL. 16:6, p. 10-20
 1983 Collier, D. A.
4.
Aggregate safety stock levels and component part coommonality.
Management Science
1982 : NOV, VOL. 28:11, p. 1296-1303
 1982 Collier, D. A.
5.
The measurement and operating benefits of component part commonality.
Decision Sciences
1981 : JAN, VOL. 12:1, p. 85-96
 1981 Collier, D. A.
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