search query: @author Cronin, J.J. / total: 2
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1.
Performance-only measurement of service quality: A replication and extension
Journal of Business Research
2002 : JAN, VOL. 55:1, p. 17-31
 2002 Brady, M.K.
Cronin, J.J.
Brand, R.R.
2.
Measuring service quality: a reexamination and extension.
Journal of Marketing
1992 : VOL.56:3, p.55-68
 1992 Cronin, J.J.
Taylor, S.A.
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