search query: @author Dickter, D.N. / total: 1
references: 1-1 / 1
« previous page | next page »
 titleyearauthor
1.
The customer is not always right: customer aggression and emotion regulation of service employees
Journal of Organizational Behavior
2004 : MAY, VOL. 25:3, p. 397-418
 2004 Grandey, A.A.
Dickter, D.N.
Sin, H-P.
« previous page | next page »
SCIMA