search query: @author Elorz, M. / total: 2
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1.
Retail store loyalty management via an analysis of heterogeneity of the service elements
International Review of Retail, Distribution and Consumer Research
2004 : OCT, VOL. 14:4, p. 407-436
 2004 Cortiñas, M.
Elorz, M.
Villanueva, M.L.
2.
La empresa industrial navarra: estructura y resultados (1982-1989).
Economia Industrial
1991 : MAY-AUG, 279-280, p. 241-261
 1991 Elorz, M.
Villanueva, M.
Huerta, E.
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