search query: @author Fornell, C. / total: 25
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1.
Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services
Marketing Science
1996 : Vol. 16:2, p. 129-145
 1996 Anderson, E. W.
Fornell, C.
Rust, R. T.
2.
The quality of economic output: empirical generalizations about its distribution and relationship to market share
Marketing Science
1995 : VOL. 14:3/2-2, p. 203-211
 1995 Fornell, C.
3.
Rational and adaptive performance expectations in a customer satisfaction framework
Journal of Consumer Research
1995 : MAR, VOL. 21:4, p. 695-707
 1995 Johnson, M.
Anderson, E.
Fornell, C.
4.
Customer satisfaction, market share, and profitability: findings from Sweden
Journal of Marketing
1994 : JUL, VOL. 58:3, p. 53-66
 1994 Anderson, E.
Fornell, C.
Lehmann, D.
5.
Are market pioneers intrinsically stronger than later entrants?
Strategic Management Journal
1992 : NOV, VOL. 13:8, p. 609-624
 1992 Robinson, W. T.
Fornell, C.
Sullivan, M.
6.
A national customer satisfaction barometer: the Swedish exp`rience.
Journal of Marketing
1992 : JAN, VOL. 56:1, p. 6-22
 1992 Fornell, C.
7.
The cooperative ventures formation process: a latent variable structural modelling approach.
Management Science
1990 : OCT, VOL. 36:10, p. 1246-1255
 1990 Fornell, C.
Lorange, P.
Roos, J.
8.
Modeling Distance Structures in Consumer Research: Scale Versus Order in Validity Assessment
Journal of Consumer Research
1990 : MAR, VOL. 16, p.479-489
 1990 Denison, D.
Fornell, C.
9.
Modeling distance structures in consumer research: Scale versus order in validity assessment.
Journal of Consumer Research
1990 : MAR, VOL. 16:4, p. 479-489
 1990 Denison, D. R.
Fornell, C.
10.
The relationship between advertising and product quality over the product life cycle : a contingency theory.
Journal of Marketing Research
1988 : FEB, VOL. 25:1, p. 64-71
 1988 Tellis, G. J.
Fornell, C.
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