search query: @author Frei, F. / total: 2
references: 1-2 / 2
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1.
Process variation as a determinant of bank performance: evidence from the retail banking study
Management Science
1999 : SEP, VOL. 45:9, p. 1210-1220
 1999 Frei, F.
2.
Measuring aggregate process performance using AHP
European Journal of Operational Research
1999 : JUL 16, VOL. 116:2, p. 436-442
 1999 Frei, F.
Harker, P.
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