search query: @author Garver, M.S. / total: 2
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1.
Best practices in identifying customer-driven improvement opportunities
Industrial Marketing Management
2003 : AUG, VOL. 32:6, p. 455-466
 2003 Garver, M.S.
2.
Seven keys to improving customer satisfaction programs
Business Horizons
2002 : SEP/OCT, VOL. 45:5, p. 35-42
 2002 Garver, M.S.
Gagnon, G.B.
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