search query: @author Giering, A. / total: 2
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1.
Relationship characteristics as moderators of the satisfaction-loyalty link: Findings in a business-to-business context
Journal of Business-to-Business Marketing
2003 : VOL. 10:3, p. 35-62
 2003 Homburg, C.
Giering, A.
Menon, A.
2.
Personal characteristics as moderators of the relationship between customer satisfaction and loyalty - an empirical analysis
Psychology & Marketing
2001 : JAN, VOL. 18:1, p. 43-66
 2001 Homburg, C.
Giering, A.
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