search query: @author Gill, R. / total: 2
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1.
The effect of delay type and service stage on consumers' reactions to waiting
Journal of Consumer Research
1998 : MAR, 24:4, p. 469-479
 1998 Hui, M. K.
Thakor, M. V.
Gill, R.
2.
Personnel - the production manager's fairy godmother.
Personnel Management
1978 : 3 MAR VOL.10 p.30-33.
 1978 Gill, R.
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