search query: @author Goodstein, L. / total: 2
references: 1-2 / 2
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1.
Customer value: the linchpin of organizational change
Organizational Dynamics
1998 : SUMMER, VOL. 27:1, p. 21-34
 1998 Goodstein, L.
Butz, H.
2.
Measuring customer value: gaining the strategic advantage
Organizational Dynamics
1996 : WINTER, VOL. 23:3, p. 63-77
 1996 Butz, H.
Jr.,
Goodstein, L.
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