search query: @author Hansen, S. W. / total: 2
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1.
Vendor Relationships As Predictors of Organizational Buyer Complaint Response Styles
Journal of Business Research
1997 : SEP, Vol. 40:1, p. 65-77
 1997 Hansen, S. W.
Swan, J. E.
Powers, T. L.
2.
Encouraging friendly complaint behavior in industrial markets. Preventing a loss of customers and reputation
Industrial Marketing Management
1996 : JUL, VOL. 25:4, p. 271-281
 1996 Hansen, S. W.
Swan, J. E.
Powers, T. L.
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