search query: @author Harris, C. M. / total: 3
references: 1-3 / 3
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1.
State dependence in M/G/1 server-vacation models.
Operations Research
1988 : JUL-AUG, VOL. 36:4, p. 560-565
 1988 Harris, C. M.
Marchal, W. G.
2.
Modeling the IRS telephone taxpayer information system.
Operations Research
1987 : JUL-AUG, VOL. 35:4, p. 504-523
 1987 Harris, C. M.
Hoffman, K. L.
Saunders, P. B.
3.
Estimation of a caller retrial rate for a telephone information system.
European Journal of Operational Research
1986 : OCT, VOL. 27:2, p. 207-214
 1986 Hoffman, K. L.
Harris, C. M.
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