search query: @author Hartline, M. D. / total: 3
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1.
The effects of leadership style on hotel employees' commitment to service quality
Cornell hospitality quarterly: hospitality leadership through learning
2009 : MAY, VOL 50:2 p. 209-231
 2009 Clark, R. A.
Hartline, M. D.
Jones, K. C.
2.
Guest perceptions of hotel quality: determining which employee groups count most
Cornell Hotel and Restaurant Administration Quarterly
2003 : FEB, VOL. 44:1, p. 43-52
 2003 Hartline, M. D.
Ross Wooldridge, B.
3.
The management of customer contact service employees. An empirical investigation (Arbeitsverhalten)
Journal of Marketing
1996 : OCT, VOL. 60:4, p. 52-70
 1996 Hartline, M. D.
Ferrell, O. C.
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