search query: @author Haywood-Farmer, J. / total: 2
references: 1-2 / 2
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1.
Controlling service quality.
Business Quarterly
1986 : WINTER, VOL. 50:4, p. 62-67
 1986 Haywood-Farmer, J.
2.
The effect of service automation on bank service.
Business Quarterly
1984 : SPRING, VOL. 49:1, p. 55-59
 1984 Haywood-Farmer, J.
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