search query: @author Hui, M. K. / total: 2
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1.
The effect of delay type and service stage on consumers' reactions to waiting
Journal of Consumer Research
1998 : MAR, 24:4, p. 469-479
 1998 Hui, M. K.
Thakor, M. V.
Gill, R.
2.
The Impact of Music on Consumers' Reactions to Waiting for Services
Journal of Retailing
1997 : Vol. 73:1, p. 87-104
 1997 Hui, M. K.
Dube, L.
Chebat, J. -C.
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