search query: @author Jenkins, R. L. / total: 3
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1.
Expectations and norms in models of consumer satisfaction.
Journal of Marketing Research
1987 : AUG, VOL. 24:3, p. 305-314
 1987 Cadotte, E. R.
Woodruff, R. B.
Jenkins, R. L.
2.
Report cards on the MBA.
Harvard Business Review
1984 : SEP-OCT, VOL. 62:5, p. 20-22, 26, 28, 30
 1984 Jenkins, R. L.
Reizenstein, R. C.
Rodgers, F. G.
3.
Modeling Consumer satisfaction processes using experience-based norms.
Journal of Marketing Research
1983 : AUG, VOL. 20:3, p. 296-304
 1983 Woodruff, R. B.
Cadotte, E. R.
Jenkins, R. L.
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