search query: @author Johnson, S.L. / total: 2
references: 1-2 / 2
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1.
The globalization of relationship marketing
Marketing Management
2002 : MAR-APR, VOL. 11:2, 10-11
 2002 Crosby, L.A.
Johnson, S.L.
2.
Uncovering customer value: customer relationship management
Marketing Management
2000 : FALL, VOL. 9:3, p. 4-5
 2000 Crosby, L.A.
Johnson, S.L.
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