search query: @author Keaveney, S. M. / total: 1
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Customer Switching Behavior in Online Services: An Exploratory Study of the Role of Selected Attitudinal, Behavioral, and Demographic Factors
Journal of the Academy of Marketing Science
2001 : FALL, VOL. 29:4, p. 374-390
 2001 Keaveney, S. M.
Parthasarathy, M.
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