search query: @author Keithley, D. / total: 2
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1.
Emotion in a call centre SME: a case study of positive emotion management
European Management Journal
2010 : JUN, VOL. 28:3, p. 208-219
 2010 Koskina, A.
Keithley, D.
2.
Management development under adversity? Case studies from Poland
Journal of Management Development
1995 : VOL. 14:10, p. 4-13
 1995 Redman, T.
Keithley, D.
Szalkowski, A.
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