search query: @author Kettinger, W. J. / total: 3
references: 1-3 / 3
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1.
The use of computer-mediated communication in an interorganizational context
Decision Sciences
1997 : SUMMER, VOL. 28:3, p. 513-555
 1997 Kettinger, W. J.
Grover, V.
2.
Business process change: A study of methodologies, techniques, and tools
Mis Quarterly
1997 : MAR, VOL. 21:1, p. 55-80
 1997 Kettinger, W. J.
Teng, J. T. C.
Guha, S.
3.
Global measures of information service quality : A cross-national study.
Decision Sciences
1995 : SEP/OCT, VOL. 26:5, p. 569-588
 1995 Kettinger, W. J.
Lee, C. C.
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