search query: @author Klein, N. M. / total: 4
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1.
Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction
Journal of the Academy of Marketing Science
2003 : SPRING, VOL. 31:2, p.127-145
 2003 Hess, R. L. Jr.
Ganesan, S.
Klein, N. M.
2.
Selling Strategies: The Effects of Suggesting a Decision Structure to Novice and Expert Buyers
Journal of the Academy of Marketing Science
2001 : SUMMER, VOL. 29:3, p. 289-306
 2001 Wagner, J. A.
Klein, N. M.
Keith, J. E.
3.
An investigation of utility-directed cutoff selection.
Journal of Consumer Research
1987 : SEP, VOL. 14:2, p. 240-256
 1987 Klein, N. M.
Bither, S. W.
4.
Utility and decision strategies: A second look at the rational decision maker.
Organizational Behavior and Human Performance
1983 : FEB, VOL. 31:1, p. 1-25
 1983 Klein, N. M.
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