search query: @author Koernig, S.K. / total: 2
references: 1-2 / 2
« previous page | next page »
 titleyearauthor
1.
E-scapes: the electronic physical environment and service tangibility
Psychology & Marketing
2003 : FEB, VOL. 20:2, p. 151-167
 2003 Koernig, S.K.
2.
What if your dentist looked like Tom Cruise? Applying the match-up hypothesis to a service encounter
Psychology & Marketing
2002 : FEB, VOL. 19:1, p. 91-110
 2002 Koernig, S.K.
Page, A.L.
« previous page | next page »
SCIMA