search query: @author Kwortnik, R. J. / total: 2
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1.
Driving demand for the quarterdeck: A case study
Cornell Hotel and Restaurant Administration Quarterly
2007 : AUG, VOL 48:3, p. 323-341
 2007 Kwortnik, R. J.
Vosburgh, J.
2.
Safeguarding hospitality service when the unexpected happens: lessons learned from the blackout of '03
Cornell Hotel and Restaurant Administration Quarterly
2005 : FEB, VOL. 46:1, p. 13-39
 2005 Kwortnik, R. J.
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