search query: @author Mattila, A. S. / total: 6
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1.
An examination of explanation typology on perceived informational fairness in the context of air travel
Journal of Travel & Tourism Marketing
2009 : VOL 26:8, p. 795-805
 2009 Wang, C.
Mattila, A. S.
Bartlett, A.
2.
The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Journal of Travel & Tourism Marketing
2009 : VOL 26:2, p. 120-128
 2009 Mattila, A. S.
Cho, W.
Ro, H.
3.
The debate regarding profitability: hotel unit and hotel brand revenue and profit relationships
Journal of Travel & Tourism Marketing
2006 : VOL. 21:2/3, p.131-135
 2006 O'Neill, J. W.
Mattila, A. S.
4.
Impact of information on customer fairness perceptions of hotel revenue management
Cornell Hotel and Restaurant Administration Quarterly
2005 : VOL. 46:4, p. 444-451
 2005 Choi, S.
Mattila, A. S.
5.
A re-examination of the generalizability of the Aaker brand personality measurement framework
Journal of Strategic Marketing
2003 : VOL 11:2, p. 77-92
 2003 Austin, J. R.
Siguaw, J. A.
Mattila, A. S.
6.
Congruency of scent and music as a driver of in-store evaluations and behavior
Journal of Retailing
2001 : SUMMER, VOL. 77:2, p. 273-289
 2001 Mattila, A. S.
Wirtz, J.
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