search query: @author McColl-Kennedy, J.R. / total: 2
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1.
Justice strategy options for increased customer satisfaction in a services recovery setting
Journal of Business Research
2001 : DEC, VOL. 54:3, p. 209-218
 2001 Sparks, B.A.
McColl-Kennedy, J.R.
2.
Introduction: Special issue on services marketing: Australia
Journal of Business Research
2001 : DEC, VOL. 54:3, p. 185-187
 2001 McColl-Kennedy, J.R.
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