search query: @author McKenzie, B. / total: 3
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1.
Customer relationship management and customer recovery and retention: The case of the 407 express toll route
Knowledge management research & practice
2008 : JUN, VOL. 6:2, p. 155-163
 2008 McKenzie, B.
2.
Cross-cultural retailing research: A comparison of shopping experiences in Estonia and Canada
Journal of East-West Business
2001 : VOL. 7:1, p. 83-100
 2001 Merrilees, B.
Miller, D.
McKenzie, B.
3.
Competition policy
European Trends
1995 : THIRD QUARTER, 3, p. 26-33
 1995 Denton, R.
McKenzie, B.
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