search query: @author Narus, J. / total: 2
references: 1-2 / 2
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1.
Certified value sellers
Business Strategy Review
2008 : SPRING, VOL. 19:1, p. 48-53
 2008 Anderson, J.
Kumar, N.
Narus, J.
2.
Capturing the value of supplementary services
Harvard Business Review
1995 : JAN/FEB, VOL. 73:1, p. 75-85
 1995 Anderson, J.
Narus, J.
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