search query: @author Ng, I.C.L. / total: 2
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1.
Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry
European Management Journal
2009 : DEC, VOL. 27:6, p. 377-387
 2009 Ng, I.C.L.
Maull, R.
Yip, N.
2.
Advanced sale of service capacities: A theoretical analysis of the impact of price sensitivity on pricing and capacity allocations
Journal of Business Research
2001 : DEC, VOL. 54:3, p. 219-225
 2001 Lee, K.S.
Ng, I.C.L.
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