search query: @author Plymire, J. / total: 2
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1.
Complaints as opportunities
Business Horizons
1991 : MAR-APR, VOL. 34:2, p. 79-81
 1991 Plymire, J.
2.
Complaints as opportunities.
Journal of Consumer Marketing
1990 : SPRING, VOL. 8:2, p. 39-43
 1990 Plymire, J.
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