search query: @author Reichheld, F. / total: 3
references: 1-3 / 3
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title | year | author | ||
1. |
Harvard Business Review
2003 : DEC, VOL. 81:12, p. 46-54 |
2003 | Reichheld, F. |
|
2. |
Holland Management Review
1996 : 47, p. 10-23 |
1996 | Reichheld, F. |
|
3. |
Harvard-L'Expansion
1990 : /91 WINTER, 59, p. 6-12 |
1990 | Reichheld, F. Sasser, E. Jr. |
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