search query: @author Reichheld, F.F. / total: 3
references: 1-3 / 3
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title | year | author | ||
1. |
Harvard Business Review
2002 : FEB, VOL. 80:2, p. 101-109 |
2002 | Rigby, D.K. Reichheld, F.F. Schefter, P. |
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2. |
Harvard Business Review
2000 : JUL/AUG, VOL. 78:4, p. 105-113 |
2000 | Reichheld, F.F. Schefter, P. |
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3. |
Harvard Business Review
1993 : MAR-APR, VOL. 71:2, p. 64-73 |
1993 | Reichheld, F.F. |
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