search query: @author Ro, H. / total: 2
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1.
The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Journal of Travel & Tourism Marketing
2009 : VOL 26:2, p. 120-128
 2009 Mattila, A. S.
Cho, W.
Ro, H.
2.
A branch and bound algorithm for the two-level uncapacitated facility location problem with some side constraints.
European Journal of Operational Research
1984 : VOL. 18:3, p. 349-358
 1984 Ro, H.
Tcha, D.
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